Dear valued clients,
Please note that Hillside Veterinary Hospital will be temporarily closed from November 3rd through November 11th, 2025 while we complete necessary plumbing upgrades at our facility. We appreciate your understanding and look forward to welcoming you back on November 12th.
We understand this may cause some inconvenience and appreciate your patience and understanding while these important improvements are made. To help you plan ahead, here are a few key details to ensure your pet’s care continues smoothly during our temporary closure.
Emergency Care
If your pet requires urgent medical attention, please contact one of the following 24-hour emergency hospitals:
🚨 WAVES Emergency Hospital - 778-432-4322
🚨 Central Victoria Veterinary Hospital - 250-475-2495
Appointments
During this time, we will not be scheduling or accepting appointment requests. Please note that our voicemail will not be monitored while the hospital is closed.
Medical Records & Prescription Requests
If you require your pet’s medical records to be sent to another practice, or if you have an urgent medication request, please email us at receptionists@hillsidevethospital.com with the subject line “URGENT REQUEST".
Our email will be checked once daily for these inquiries only. Urgent prescriptions will be directed to another clinic for filling, and you will be contacted once processed.
Veterinary Options
If needed, for a veterinary appointment or care during this temporary closure, you may also contact one of our sister clinics nearby to confirm their availability. Your pet’s medical file will be transferred quickly and securely.
McKenzie Veterinary Services
3888 Carey Rd, Victoria BC V8Z 4C9
📞 250-727-2125 | ✉️ contact.us@mckvets.com
James Bay Veterinary Clinic
101-239 Menzies St, Victoria BC V8V 2G6
📞 778-406-1061 | ✉️ info@jamesbayvc.com
Pet Food Orders
If you need to pick up your pet’s food during this time, please contact another veterinary practice that is convenient for you. Our online VetStore will remain available for orders; however, please note that home deliveries may take up to 7 business days and should not be used for urgent needs.
We appreciate your understanding and patience while we make these improvements and we look forward to welcoming you and your pets back soon!
- The Hillside Veterinary Hospital team